About Us - NSS Store

Our Story

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What can we do for you ?

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How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

How do I pay for my orders?

We accept payments via all major credit and debit cards such as Paypal, Payoneer, VISA and Mastercard.

How do I pay for my orders?

Customers have the right to modify/cancel their orders within 12 hours of successfully placing the order.
After 12 hours, any request to cancel or change the order will not be accepted as the order will have been locked for processing and sent to the carrier.
You can refer to our Cancellation Policy for more information. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

When will my order be processed?

All orders will be processed within 3-5 working days, excluding weekends and public holidays.

How long will it take for me to receive my order?

All the delivery dates are estimates provided by carriers (delivery time frame of 12-17 business). Under certain instances, deliveries may exceed or be less than the stated time frame and Some delays may occur due to Holidays and natural disasters such (severe weather conditions, ….)

What are the shipping charges like?

Most items are $4.99 for the first item + $1.99 for each additional item.

Can I change my shipping address after my order has been confirmed?

We may accept a change of shipping address only before the order has been shipped. Therefore, please ensure you provide the correct shipping address.

There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. We will either resend the missing product or issue a refund for the undelivered product. Please contact our Customer Support Team at admin@nsscs.com and we will get back to you as soon as we can.

I’ve received a defective item, what should I do?

We apologize if you have received a defective item from us. We will either resend the new product or issue a refund for the defective item. Please contact our Customer Care Team at admin@nsscs.com with a snapshot of the product and we will get back to you as soon as we can.

I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email to our Customer Support Team at admin@nsscs.com if you have not received your parcel after the estimated delivery date and we will assist you accordingly.

How do I report a problem with my order?

You can report problems with an order through our Contact Us Page. Or email our Customer Support Team at admin@nsscs.com

1-Send us your order number

2- Write up your problem in detail and upload relevant photos where possible

3- Click “Send”

Be aware that may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

How long do I have to submit a claim for a return/exchange/ cancellation?

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the day the product is received.

For packages lost in transit, all claims must be submitted no more than 4 days after the estimated delivery date.

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Hour Of Operation

Monday:	08:00 – 19:00
Tuesday:	08:00 – 19:00
Wednesday:	08:00 – 19:00
Thursday:	08:00 – 19:00
Friday:	08:00 – 19:00
Saturday:	09:00 – 21:00
Sunday:	09:00 – 22:00

Carrers

If you’re enterested in employment opportunities at NSS, please email us: contact@nsscs.com

Our Story

What can we do for you ?

Hour Of Operation

Carrers

Our team

THOMAS SNOW

CEO/founder

PAMELA DOE

CEO/founder

MIRINDA

Accountant

JONE DOE

Developer

NICH KON

Delivery Driver

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